Terms of Service: ApostilleOnline.org
This agreement forms a legal contract between you (the Client) and ApostilleOnline.org (“we”, “our”, or “us”), a trading style of Verify Online Ltd, relating to legalisation and apostille services. By engaging our services and submitting your documents, you confirm agreement to the following terms, which override other communications or materials unless expressly negotiated otherwise.
- Interpretation
Headings are used for convenience only and do not affect interpretation. Words indicating one gender include all genders; the singular includes the plural and vice versa.
- Service
We act as your agent to facilitate legalisation and apostille services. Upon receipt of your documents, we arrange for signing by a registered solicitor or notary public (if requested), and/or forwarding to the UK Foreign, Commonwealth and Development Office (FCDO) for legalisation, using secure courier or in-person delivery.
Documents deemed suitable for legalisation/apostille are usually processed within 1-2 working days of arrival at our site, subject to external solicitor/notary availability. We cannot guarantee turnaround if services depend on third-party availability. You will be notified about delays or document rejection at the earliest opportunity.
Common reasons for delay or refusal include, but are not limited to:
– Missing required solicitor/notary signature, seal, or specimen;
– Incomplete certification requirements;
– Unauthorised or uncertified document copies;
– Failure to provide original documents where required;
– Missing referenced attachments in declarations;
– Documents signed by public officials not recognised by the FCDO.
This is not an exhaustive list; other compliance failures may also result in rejection.
- Fees and Payment
Our current fees are published on our website (“Our Fees”). Fees include UK VAT unless stated otherwise.
Payment must be made in advance for all orders. We accept credit/debit card payments and UK bank transfers.
- Refunds
Refunds are available only if cancellation occurs before your documents have been sent to the solicitor, notary, or FCDO. Once processing has commenced or shipment has been arranged, refunds cannot be issued. The refund amount will reflect the application stage.
- Delivery
Processed documents are returned via recorded/tracked mail or courier, with tracking details issued upon dispatch. Delivery is usually next day but cannot be guaranteed. Our responsibility ends and our service is deemed complete when we provide tracking and pass documents to the chosen carrier. We accept no liability for postal/courier delays outside our control.
- Data Protection
We collect and process personal information necessary to provide legalisation services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
– Data collected includes contact details and information contained in your documents. Without essential data, we may be unable to fulfil your order.
– Personal data may be shared strictly as required—for example, with solicitors, notaries, the FCDO, consulates or embassies, or other relevant third parties for processing. Where data is sent to countries outside the UK or EEA, reasonable safeguards will be taken, but non-EEA organisations may not offer GDPR-equivalent protection.
– Third parties must process your data only as needed for service delivery, and keep it secure in accordance with contractual and regulatory obligations.
– Your data is retained only for the period necessary to provide services and meet legal, taxation, and audit requirements.
You have the right to request access to, rectification, erasure, or restriction of your personal data, object to processing, and to lodge a complaint with the Information Commissioner’s Office (ICO).
- Contact Details (for Data Protection enquiries)
Data Protection Officer
Email: [email protected]
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone (UK): 0303 123 1113
- Updates
Terms are subject to change. Updates will be published on our website with date of revision.
Last updated: 05/11/2025
